Why did my light arrive damaged?
Lights come from the maker in China, 10–15 days in transit, and glass, crystal, ceramic and stone parts are the most at risk. If yours arrives damaged, email us a photo: within 30 days of delivery you can reject it for a full refund and we pay the return postage; after that we repair or replace it.
Lights come from the maker in China, 10–15 days in transit, and glass, crystal, ceramic and stone parts are the most at risk. If yours arrives damaged, email us a photo: within 30 days of delivery you can reject it for a full refund and we pay the return postage; after that we repair or replace it.
The numbers for this situation
- Reject it for a full refund30 daysafter delivery, when it's faulty, damaged or not as described
- Return postagewe payfor a faulty, damaged or not-as-described light
- Change your mind14 daysafter delivery; you pay the return postage
- Refund paid within14 daysof getting the light back or your proof of posting
- Days in transit from the maker10–15 days
- Our lights with glass, crystal, ceramic or stone parts42 %the parts most at risk in transit
Worked out, not measured
Where these numbers come from
- Verbatim question from the buyer bank (-1_people-deadends §3); answer computed. Checked against 0 matching lights in our catalogue snapshot of 2026-09-27; 0 can be bought now. Same sums on every page, release families-2026-09-29.
All the numbers
| Measure | Value |
|---|---|
| Reject it for a full refund | 30 |
| Return postage | we pay |
| Change your mind | 14 |
| Refund paid within | 14 |
| Days in transit from the maker | 10–15 |
| Our lights with glass, crystal, ceramic or stone parts | 42 |
People also ask
Why did my light arrive damaged?
Lights come from the maker in China, 10–15 days in transit, and glass, crystal, ceramic and stone parts are the most at risk. If yours arrives damaged, email us a photo: within 30 days of delivery you can reject it for a full refund and we pay the return postage; after that we repair or replace it.