Can I get a refund if the light doesn't match the listing?
If it doesn't match the listing, it isn't as described — the same as a faulty light. Within 30 days of delivery you can reject it for a full refund and we pay the return postage (Consumer Rights Act 2015); email us a photo of what arrived. Even if it does match, you have 14 days after delivery to change your mind. We refund within 14 days of getting it back or your proof of posting.
If it doesn't match the listing, it isn't as described — the same as a faulty light. Within 30 days of delivery you can reject it for a full refund and we pay the return postage (Consumer Rights Act 2015); email us a photo of what arrived. Even if it does match, you have 14 days after delivery to change your mind. We refund within 14 days of getting it back or your proof of posting.
The numbers for this situation
- Reject it for a full refund30 daysafter delivery, when it's faulty, damaged or not as described
- Return postagewe payfor a faulty, damaged or not-as-described light
- Change your mind14 daysafter delivery; you pay the return postage
- Refund paid within14 daysof getting the light back or your proof of posting
- Our lights with their size stated79 %check it against the photos before you buy
Worked out, not measured
Where these numbers come from
- Verbatim question from the buyer bank (-1_people-deadends §3); answer computed. Checked against 0 matching lights in our catalogue snapshot of 2026-09-27; 0 can be bought now. Same sums on every page, release families-2026-09-29.
All the numbers
| Measure | Value |
|---|---|
| Reject it for a full refund | 30 |
| Return postage | we pay |
| Change your mind | 14 |
| Refund paid within | 14 |
| Our lights with their size stated | 79 |
People also ask
Can I get a refund if the light doesn't match the listing?
If it doesn't match the listing, it isn't as described — the same as a faulty light. Within 30 days of delivery you can reject it for a full refund and we pay the return postage (Consumer Rights Act 2015); email us a photo of what arrived. Even if it does match, you have 14 days after delivery to change your mind. We refund within 14 days of getting it back or your proof of posting.